Support
Frequently asked questions
Everything people ask us before signing up, and a few things they ask after.
Can't find what you're after? The guide covers every feature in proper detail, or reach out directly. We read every message ourselves.
All questions
Yes. Think of it as your link in bio, upgraded: multiple pages, real themes, real analytics, a URL shortener, and QR codes, all from one dashboard instead of a single flat list of links.
Yes, genuinely free, not a 14-day trial in disguise. No credit card to sign up, and Free is a permanent tier: unlimited links and blocks, every customizable theme, every font, and password locks. Your page shows ads, and some features (the analytics dashboard, custom wallpapers, highlights, stickers, the verification tick) belong to paid plans.
Starter (₹99/mo) removes ads and unlocks custom wallpapers, every avatar layout, highlights, scan-tracked QR codes and the Insight tab. Premium (₹349/mo) adds curated themes, stickers, link groups, the verification tick and the click/scan split. Agency (₹1,499/mo) adds up to 6 pages and lets you remove Klick.ing branding. Enterprise is priced by agreement.
Yes. Every plan includes at least one page, and Agency (up to 6) or Enterprise (more, negotiated) let you run several under one login, each with its own username, links, and design.
That's the whole point. One login, multiple pages, each with its own links, design, and analytics. Perfect if you're an agency or just juggling a few projects.
No. If you can use Instagram, you can use this. Themes, links, and layout are all point-and-click.
Yes. Every link has an active/inactive toggle. Turning it off removes it from your public page instantly, and turning it back on restores it exactly as it was.
A short link turns a long URL into something like klick.ing/spring, and counts every click. A dynamic one can be repointed at a new destination later, so anything already printed or shared keeps working. Dynamic links start on Starter.
On paid plans, yes, every scan is counted. Free can still generate and download QR codes, up to 5 in total, without scan tracking. Starter includes 30, and Premium upwards are unlimited. Because a code made from a dynamic link encodes the short link rather than the destination, you can change where a printed code points at any time.
The Insight tab shows views and clicks over a 7 or 30-day window, a trend line, clicks per link, device breakdown, top countries, referrer sources, and your best-performing links. It starts on Starter. History kept depends on your plan: 3 months on Free, 6 on Starter, 2 years from Premium up.
No. We count views, clicks and scans in aggregate (device type, country, referrer) so you can see how your page performs. We don't build individual visitor profiles, and we never sell your data or share personal data with advertisers.
Yes. Add your billing details and GSTIN under More → Account, and every invoice is generated with the correct GST breakdown automatically. Invoices are downloadable as PDFs from your Billing page.
Nothing dramatic. Your page keeps working on the Free tier forever. You'll see ads, features that belong to a paid tier stop applying to your public page, and analytics older than 3 months gets cleared out. Nothing you created is deleted.
Password-locked links are hashed, never stored as plain text. Not even we can read them. We don't sell your data to anyone.
Yes, no lock-in contracts. Cancel whenever from your Billing page, keep full access until the end of the period you already paid for, then drop back to Free with everything preserved.
From your dashboard, go to More → Account → Change password (you'll need your current one). If you've forgotten it, use "Forgot password?" on the login page and we'll email a secure reset link.
Usually within a business day or two. There's no ticket system or chatbot in the way, email klick@xhadow.in and a real person reads it.
The page switcher in your dashboard header lists every page on your account. Tap it to jump between them instantly.